Frequently Asked Questions | Winners Nutrition Health Supplements

FAQ's - Answers to your most popular questions

ORDER STATUS

Where is my order?

Your order will be shipped using USPS Priority Mail Service within 24 hours after you submit it. Once shipped, the transit time for your order to arrive varies depending on your location from us.

Depending on where you live in the USA (including Alaska, Hawaii, Puerto Rico and the Virgin Islands), you’ll receive your order in approximately 2-3 business days.

If you live abroad (non-USA addresses including Canada), your order will arrive in approximately 7-10 days from the date your order was shipped.

Please remember that public holidays, inclement weather, and rural areas may increase delivery time.

SHIPPING

How much will I pay for shipping?

Within the USA (including Alaska, Hawaii, Puerto Rico, US Virgin Islands, APO, FPO, and DPO addresses), FREE standard shipping is offered.

International Shipments will be charged a flat rate of just $9.99, regardless of weight or cost.

Do you ship internationally?

Yes. We’ve been serving customers worldwide for many years. We offer a world-class selection of nutrition products at significant savings over what you'll find in local stores.

Remember that any applicable import duties and taxes are set by your country's customs authority and you are responsible to pay them to your local authorities. Winners Nutrition does not collect these fees, nor quotes them. Please contact your local customs authority to determine if any import duty or tax is applicable to your order.

If your order is seized by customs and not returned to us, we will not issue you a refund.

If we receive a package back from your country's customs authority, we will refund you for the cost of the product cost less our actual shipping cost provided the returned products are unopened, in their original packaging and in a resalable condition.

Do you ship to APO, FPO, DPO, and PO Boxes?

Yes. We regularly ship order directly to military bases around the world. These orders are shipped using USPS Priority Mail Service and the military takes over responsibility for the last leg of delivery. The normal transit times are 7-10 days. Orders shipped to PO Boxes in the USA will arrive in approximately 2-3 business days.

Where will my order ship from?

Your order will be packaged and shipped from our shipping facility, located in Florida, USA.

How can I track my order?

You will receive a shipping confirmation email once your order has shipped. This email will provide you with a tracking number required to track your order. If you did not provide us with an email address, please obtain your order confirmation number and call or email us to get your tracking details. You can check the status of your order under the "My Account" section of your Account.

Can I ship to an address other than my own?

Yes. When ordering online, you have the option of entering a separate shipping address. For phone orders, simply tell us over the phone that you wish to ship your order to another address.

What if I entered my shipping address incorrectly?

Simply call or email us to advise us of this and we'll be able to change it before your order ships. If your order has already shipped to the wrong address, please call us to let us know. Shipping charges apply if your delivery address is incorrect and your order needs to be re-shipped to a corrected address. Remember it is your responsibility to ensure that you submit your order with a correct shipping address.

ORDERING & PAYMENTS

Can I place my order over the phone?

Yes. You can place a phone order by calling (307) 459-0877 from 9am to 5pm EST. Monday - Saturday.

How do I use the Shopping Cart?

The Winners Nutrition shopping cart was designed to protect your privacy, security and the accuracy of your order. We are a Comodo Secure Site, which means your confidential information is also protected. Adding Items to the Shopping Cart >> To add any item to your shopping cart, just click on the "Add to Cart" or "Buy" button when it’s displayed next to a product. If you change your mind as you shop, you can always remove an item later during the checkout process. Changing Quantities >> If you want to change the quantity of any item(s) in your shopping cart, just type the new quantity in the quantity field for that product and click on "Update Quantities". You must click on "Update Quantities" in order for the new quantity to be saved. Checking out >> When you have finished shopping and have placed each item in your shopping cart, click on "Checkout" to send us your order. You'll then be prompted to enter your email and a password, billing and shipping addresses and credit card information. We'll receive your order immediately and will send you a confirmation email. It's that easy!

Can I remove items or cancel my order after I submit it?

Yes, but only if your order was placed using our standard checkout. You may remove items or cancel your order within 15 minutes of submitting it.

If your order was placed using our Guest Checkout, you cannot make changes to your order online. In this case, please contact us for assistance.

If your order has already been shipped...

We understand that you may decide that the product you have ordered and received is not suitable for your use and you would like to return it to us for a refund. If you wish to return it to us, you will need to contact us by email.

You may cancel your order if you contact us within five (5) business days after your order has been delivered. In this case, please contact us between 9am and 5pm EST. Monday - Saturday for return instructions.

Because your items have been shipped before you cancelled your order, you must send them back to our specified address at your own cost and they must be in a resaleable condition and unopened.

We must receive the unwanted items within 14 days from the date of purchase. Once your returned items have been received & examined in our warehouse, we will process your refund back to the original account the money came from. Please allow up to three (3) business days for this refund to show in your account. We are not able to process any refund until the items have been received and we are unable to refund the cost of your postage.

When you send the items back, please include a letter that includes your order number, name, and reason for return. Without your order number, we are unable to refund you. Also include a copy of any email correspondence you’ve had with us.

Can I change the shipping address I initially entered?

Yes, you may change the shipping address on your order within 15 minutes of the time you placed your order.

Is there tax charged on my order?

Florida residents are subject to a 6% sales tax on all items. Tax is not charged on the shipping charge.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover credit and debit cards. We also accept checks and money orders. Please contact us for payment instructions if you'd like to pay using a check or money order.

PRODUCTS

How can I view the Supplement Facts for an item?

Most of the products on our site have detailed Supplement Facts available. Click on the Supplement Facts tab found on the product page to view it.

Is there a limit on how many products I can order?

We love it when you stock up on our products! To ensure our prices remain competitive, though, we reserve the right to limit how many units of a product you are able to purchase at one time. We also reserve the right to limit the total volume of any individual order.

What is the guarantee on the products I buy?

We promise to:

* never under dose our products
* be 100% transparent about the ingredients
* use ingredients backed by sound science that you can easily verify
* never offer supplements that can harm your health
* never lie or exaggerate in our marketing
* never fill our products with junk additives
* only sell products that we use and believe in

We’re committed to offering high quality, effective supplements that are backed by published scientific literature, and that provide great value in terms of price.

PRICING

What currency are your prices in?

All prices are in U.S. dollars.

Do you offer bulk discounts?

Depending on the quantity you order, we can offer you bulk discount pricing. Please contact us for details.

Do you offer post-order price matching?

We do not offer post-order price matching. The price of a product when it was shipped was the lowest price we were able to offer.

Do you price match with other retailers?

We do not price-match. We always work toward offering competitive prices on all of our products.

PRIVACY & SECURITY

Is my credit card information secure when I order?

We are a secure site, which means your confidential information is protected at all times.

We want you to feel confident and comfortable that your purchase is transacted with the utmost security. We employ the Internet's strongest security technology, including the best SSL Certificates. Transactions are protected by the highest levels of encryption available to ensure security and privacy. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit.

Are there other ways to order if I don’t want to submit my credit card information online?

Yes. You can place a phone order by calling (307) 459-0877 from 9am to 5pm EST. Monday - Saturday.

What is your privacy policy?

Winners Nutrition cares about the privacy of our customers. Please read our entire Privacy Policy.

DAMAGED, INCORRECT, or MISSING ITEMS

I received a damaged or incorrect item. What should I do?

If you receive your item(s) and find that they have been damaged or are not the items you ordered, we will arrange for a replacement or refund.  In this case, please contact us between 9am and 5pm EST. Monday - Saturday for return instructions.

When you return the items, please include a letter that includes your order number, name, and reason for return. Without your order number, we are unable to refund you. Also include a copy of any email correspondence you’ve had with us.

We highly recommend that you return the items under a tracking number as we are not responsible for any returned items that get lost in the mail.

To be eligible for a refund, returned items must be in resalable condition, unopened, and returned within 14 days of purchase. We will examine the returned items in our warehouse once we receive it.

If you choose to receive a replacement, we will ship it immediately.

If you choose to receive a refund, we will process your refund back to the original account the money came from. Please allow up to three (3) business days for this refund to show in your account. We are not able to process any refund until we receive the returned item(s).

I received my order and I’m missing an item. What should I do?

We ship your order with 99% accuracy using our shipping control software and by scanning the UPC bar code on every item in your order before we seal the package. Since every package is weighed before shipping, we can easily confirm missing items. Please contact us and provide your order number, name, and a description of the missing item.

SOCIAL MEDIA

Does Winners Nutrition have a social media presence?

Yes! Check out all the ways to connect with Winners Nutrition by clicking our social media icons found on our Home Page.

What is your social media policy?

Winners Nutrition maintains and interacts with various Social Media sites. These social media sites include but are not limited to various blogs, bulletin boards, networks, multi-media and news media sites or other user generated content sites (“Winners Nutrition Social Media Sites”). By accessing, viewing and/or posting any content to any Winners Nutrition Social Media Site on the internet, you accept, without limitation or qualification, the complete terms of use for those sites.

You agree that you are at least 18 years old and will not: violate any local, state, federal and international laws and regulations, transmit any material that is unlawful, disruptive, threatening, profane, abusive, or otherwise objectionable, transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes" or any other form of solicitation.

Winners Nutrition is not responsible for the comments and postings therein and reserves the right to monitor, prohibit, restrict, block, suspend, terminate, delete, or discontinue your access to any of our Social Media Sites, at any time, without notice and for any reason at its sole discretion.

Have Winners in Your Inbox

We'll send you info about nutrition, health issues, and product promotions.

Sign up for our email newsletters